PRIVACY POLICY

In this privacy policy, the practice for osteopathy and pediatric osteopathy Martina Frank (“we“, “our" or "the company“) its practices regarding data collected from users who visit our website at www.martinafrank.de (“website") or otherwise provide us with personal information (collectively: "user“).

Competent authority within the meaning of the General Data Protection Regulation (GDPR): Bavarian State Office for Data Protection Supervision (BayLDA).

User rights

You have the following rights:
  1. Request confirmation as to whether and to what extent your personal data is used and processed, as well as access to the personal data stored about you and additional information
  2. Request a copy of the personal data you have voluntarily provided to us in a structured, commonly used and machine-readable format
  3. Request correction of the personal data we hold about you
  4. Request the deletion of your personal data
  5. Object to the processing of your personal data by us
  6. Request that we restrict the processing of your personal data
  7. Submit a complaint to a supervisory authority

Please note, however, that these rights are not absolute but are subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the rights listed here or would like further information, please contact our practice owner.

storage

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of information collected and the purpose for which it was collected, taking into account both the specific circumstances of the case and the need to delete outdated, unused information as soon as possible. We retain customer personal information records, account setup documents, communications, and other data in accordance with applicable laws and regulations.

We may correct, complete or remove any incomplete or inaccurate information at any time and at our sole discretion.

Basis for data collection

The processing of your personal data (i.e. any data that allows you to be identified by reasonable means; "personal data“) is necessary so that we can provide our services to you, protect our legitimate interests and comply with legal and financial regulatory obligations to which we are subject.

By using this website, you consent to the collection, storage, use, disclosure and other use of your personal information as described in this Privacy Policy.

Please read the privacy policy carefully before making any decisions.

What data is collected?

We collect two types of data and information from users.

The first category includes non-identifying and non-identifiable user data that is provided or collected through the use of the website (“Non-personal dataWe do not know the identity of the user from whom non-personal information was collected. The non-personal information that may be collected includes aggregated usage data and technical data sent by your device, including certain software and hardware information (e.g., the browser and operating system used on the device, language preference, access time, etc.). We use this data to improve the functionality of our website. We may also collect data about your activity on the website (e.g., pages viewed, browsing behavior, clicks, actions, etc.).

The second category includes personal data , i.e., data that identifies an individual or can be identified through reasonable measures. Such data includes:
  • Device Data: We collect personal data from your device. This data includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other data resulting from your activity on the website.
  • When you subscribe to the newsletter or fill out the contact form, information such as your first name, last name, email address, and telephone number will be collected. This is voluntary; viewing this website generally does not require the provision of any personal data.

How do we receive data about you?

We obtain your personal data from various sources:
  • You provide us with such data voluntarily, for example when registering on our website.
  • We receive such data when you use our website or access it in connection with one of our services.
  • We receive such data from other providers, services and from public registers (for example, from data traffic analysis providers).

How is the data used? To whom is the data shared?

We do not share user information with third parties except as described in this Privacy Policy.

We use data for the following purposes:
  • To communicate with you.

Cookies

We and our partners use cookies to provide the relevant services. This also applies when you visit our website or access our services.

A "cookie" is a small piece of data that is assigned to your device when you visit a web page from this website. Cookies are useful and can be used for a variety of purposes. These include facilitating navigation between different pages, automatically enabling certain features, saving your preferences, and optimizing access to our services. The use of cookies also enables us to show you relevant advertising tailored to your interests and to collect statistical information about your use of our services.

This website uses the following types of cookies:

a. “Session cookies” that ensure normal system usage. Session cookies are stored only for a limited time during a session and are deleted from your device once you close your browser.

b. “Permanent cookies", which are only read by the website and are not deleted when the browser window is closed, but are stored on your computer for a specific period of time. This type of cookie allows us to identify you on your next visit and, for example, to save your settings.

c. “Third-party cookies” Cookies placed by other online services that have their own content on the page you visit. These may, for example, be external web analytics companies that record and analyze access to our website.

Cookies do not contain any personally identifiable information, but we may link the personal information we hold to the information contained in the cookies. You can remove cookies through your device's settings. Follow the instructions provided. Please note that disabling cookies may limit the use of certain features on our website.

The tool we use is based on the technology of Snowplow AnalyticsThe data we collect about the use of our website includes, for example, how often users visit the website or which areas are accessed. The tool we use does not collect any personal data and is used by our web hosting provider and service provider exclusively to improve their own offerings.

Use of script libraries (Google Web Fonts)

To ensure that our content is displayed correctly and graphically appealing in every browser, we use script and font libraries such as Google Web Fonts ( https://www.google.com/webfonts Google Web Fonts are transferred to your browser's cache, so they only need to be loaded once. If your browser doesn't support Google Web Fonts or denies access, the content will be displayed in a standard font.


  • When you access script or font libraries, a connection is automatically established with the library operator. This theoretically allows this operator to collect data. It is currently unknown whether and for what purpose the operators of the respective libraries actually collect data.

  • Here you can find the privacy policy of the operator of the Google Library:https://www.google.com/policies/privacy.


Collection of data by third parties

This Policy only addresses the use and disclosure of information we collect from you. If you post information on other websites or disclose information to third parties online, different terms may apply. Therefore, please always read the terms and conditions and privacy policies carefully before disclosing information.

This Privacy Policy does not apply to the business practices of companies that we do not own or control, or to anyone other than our employees and staff, including third parties to whom we disclose this information as described in this Privacy Policy.

How do we protect your data?

We implement the security measures on the website with great care and protect your data.We use industry-standard procedures and policies to ensure the protection of the data we collect and store and to prevent unauthorized use of such data. We also require third parties to adhere to similar security requirements consistent with this Privacy Policy.Although we take reasonable steps to protect data, we cannot be held responsible for the actions of those who gain unauthorized access to or misuse our website, and we make no warranty, express or implied, that we can prevent such access.

Transfer of data outside the European Economic Area

Please note that some recipients may not be located in the European Economic Area. If this is the case, we will only transfer your data to countries approved by the European Commission with an adequate level of data protection or ensure an adequate level of data protection through a legal agreement.

Advertising

When you access our website, no advertising will be displayed.

Marketing

We may use your personal information, such as your name, email address, telephone number, etc., ourselves or share it with a third-party subcontractor to provide you with promotional materials regarding our services that may be of interest to you.

We respect your right to privacy. Therefore, these marketing materials always provide you with the opportunity to opt out of future mailings. If you opt out, your email address or phone number will be removed from our marketing mailing lists.

Please note that even if you opt out of receiving our marketing emails, we may continue to send you emails with important information that do not include an unsubscribe option. These include maintenance messages or administrative notifications.

Corporate transaction

We may transfer data in the event of a corporate transaction (e.g., a sale of a substantial portion of the business, a merger, consolidation, or asset sale). If any of the above events occur, the acquiring entity or company will assume the rights and obligations set forth in this Privacy Policy.

Minors

Protecting children's data is particularly important online. This website is not designed or directed at children. Minors may use our services only with the prior consent or authorization of a parent or guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they may contact us at info@martinafrank.de.

Updates or changes to this privacy policy

We reserve the right to change or review this Privacy Policy from time to time. You will find the current version's date under "Last Modified." Your continued use of the Platform following the posting of such changes on our website constitutes your acceptance of such changes to the Privacy Policy and your agreement to be bound by the amended terms.

How to reach us

If you have general questions about the website, the data we collect about you, or how we use that data, please contact us at info@martinafrank.de.


Practice for Osteopathy & Pediatric Osteopathy Martina Frank

Herzog-Heinrich-Str. 6

80336 Munich


Last modified on 02.01.2025